Refund policy

Return Window

We accept returns within 30 days of the delivery date for a full refund to your original payment method, provided the item meets the conditions below.

Condition of Returned Items

Items must be unworn, unwashed, and in their original condition with all tags attached and original packaging intact. Items that show signs of wear, altered tags, or damage from use will not be accepted and will be returned to you at your expense.

Final Sale Items

For hygiene reasons, all underwear, thongs, bralettes, and swimwear are final sale and cannot be returned or exchanged, unless the item arrives defective or is not what you ordered (see below). All items purchased through The Archive Sale are also final sale and cannot be returned or exchanged. This is disclosed on each affected product page at checkout.

How to Start a Return

Email info@luxuriatewear.com with your order number and the item(s) you'd like to return, and we'll guide you through the process.

Return Shipping Costs

Return shipping is the customer's responsibility, except in cases of a defective, damaged, or incorrect item, where Luxuriate Wear will cover the cost.

Refund Timing

Once we receive and inspect your return, refunds are issued within 5–10 business days to your original payment method. Please note your bank or card issuer may take additional time to post the refund to your account.

Exchanges

We currently process exchanges as a return plus a new order, rather than a direct swap, to make sure your replacement item ships as quickly as possible.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at info@luxuriatewear.com with photos of the issue. We'll cover return shipping and send a replacement or full refund, your choice.