FAQs

Orders

Can I cancel my order?
We move fast to get your order out the door, which means there's only a short window — usually within 1 hour of placing your order — to make any cancellations. If you need to cancel, email us at info@luxuriatewear.com as soon as possible and we'll do our best to help. Once your order begins processing we're unable to make changes. If it's already shipped, check our returns policy for next steps.

Can I modify my order?
Due to how quickly we process orders, modifications to items, payment, or shipping are difficult once placed. Email us at info@luxuriatewear.com immediately after placing your order and we'll do everything we can to help.

What payment methods do you accept?
We accept all major credit and debit cards. All transactions are secure and encrypted.

Shipping & Delivery

Where do you ship from?
All Luxuriate orders are fulfilled and shipped from the USA.

Where do you ship to?
We currently ship within the United States and internationally — join LuxClub at luxuriatewear.com/pages/luxclub to be the first to know about new shipping destinations.

When will my order ship?
Orders placed Monday–Friday before 12PM EST typically ship within 1–2 business days. Orders placed after the cutoff or over the weekend will ship the next business day. During busy periods or promotional events, please allow an extra 2–3 business days.

How long will delivery take?
Standard shipping: 3–7 business days within the US. You'll receive a tracking number as soon as your order ships.

How do I track my order?
Once your order ships you'll receive a tracking number via email. You can also log into your Luxuriate account at luxuriatewear.com to view your order status and tracking information.

Do you offer free shipping?
Yes — free shipping on all orders over $75.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and unaltered with all original tags and packaging intact. For hygiene reasons, intimates and underwear are final sale and cannot be returned or exchanged.

How do I start a return?
Email us at info@luxuriatewear.com with your order number and reason for return and we'll guide you through the process.

Do you offer free returns?
Yes — free returns within 30 days for all US orders.

When will my return be processed?
Once your return reaches us, please allow up to 5 business days for it to be processed. You'll receive an email confirmation once your refund or store credit has been issued.

I received a damaged or incorrect item — what do I do?
We're sorry to hear that. Please email us at info@luxuriatewear.com with your order number and a photo of the item and we'll sort it out for you immediately.

Products & Sizing

How do I find my size?
Visit our Size Guide at luxuriatewear.com/pages/size-guide for full measurements. If you're between sizes, we recommend sizing down for compression styles (leggings and bras) and sizing up for relaxed lounge fits.

Are your fabrics squat-proof and opaque?
Yes — all Luxuriate fabrics are tested for opacity. Our LUX Active pieces use four-way stretch compression fabric designed to move with you without becoming see-through.

How should I care for my Luxuriate pieces?
Machine wash cold on a gentle cycle. Do not tumble dry — lay flat or hang to dry. Do not bleach or iron. Following these care instructions will help your pieces hold their shape and colour wash after wash.

Do you restock sold-out items?
Some pieces are restocked and some are limited run. Join LuxClub at luxuriatewear.com/pages/luxclub to get early access and restock notifications before anyone else.

LuxClub

What is LuxClub?
LuxClub is Luxuriate's free membership programme. Members get early access to new drops, exclusive welcome rewards, and a birthday gift. Join at luxuriatewear.com/pages/luxclub — it's completely free.

How do I join LuxClub?
Visit luxuriatewear.com/pages/luxclub and enter your email address. That's it.

I'm an existing customer — do I need to sign up separately?
Yes — LuxClub membership is separate from having a Luxuriate account. Head to luxuriatewear.com/pages/luxclub to join and unlock your member benefits.

Still have a question?
Email us at info@luxuriatewear.com and we'll get back to you within 1–2 business days. 🤍