Frequently Asked Questions

Your questions, answered — because luxury should always feel effortless.

How long will my order take to arrive?

Orders are processed within 1–3 business days.
Once shipped, delivery typically takes:

• U.S. orders: 3–7 business days

• International orders: 7–14 business days

You’ll receive tracking details by email as soon as your order ships.

How can I track my order?

Once your order has shipped, you’ll receive a tracking link by email.
If you haven’t received it after 3 days, check your spam folder or email info@luxuriatewear.com for assistance.

Do you offer returns or exchanges?

Yes. Returns are accepted within 14 days of delivery for unworn, unwashed items with tags attached.
We also offer exchanges if your desired size or color is in stock.
To begin, email info@luxuriatewear.com with your Order Number and reason for return.

Can I cancel or change my order after placing it?

We process orders quickly, but if you contact us within a few hours of purchase, we’ll do our best to help.
Email info@luxuriatewear.com with your order number and subject line: “Order Change Request.”

Do you ship internationally?

Yes — we ship worldwide. Shipping costs and delivery times vary depending on location.
All orders are shipped from our main fulfillment center in the U.S.

Are your products true to size?

Yes, our pieces are designed to fit true to size with a comfortable stretch.
If you’re between sizes, we recommend sizing up for a more relaxed fit.
Check our Size Guide for detailed measurements.

How do I care for my Luxuriate pieces?

We recommend hand washing in cold water and air drying to preserve softness, color, and elasticity.
For full details, see our Underwear Care Guide.

Do you offer gift cards?

Yes — digital gift cards are available in various amounts.
They never expire and can be used on any future Luxuriate purchase.

How can I contact customer support?

You can reach us anytime at info@luxuriatewear.com or via Instagram DM at @luxuriatewear.
Our team responds within 24–48 hours (Monday–Friday).